Customers Versus Employees: Who Is More Important?

These days it seems like more and more companies are adding “customer obsession” as part of their core values.  A concept that arguably was initially implemented by Amazon. Customer Obsession“Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over…

Advancement in Logistics: Technology vs Humans

In last week’s blog post we touched on how the advancement of technology has affected the nature logistics.  The good, the bad, and the inevitable.  Naturally, this got me thinking about what (if anything) cannot be affected by the advancement of technology in the world of logistics? We’ve already been entertaining the idea of drones…