Is Customer Experience Growing in its Importance in Differentiating Brands?

Recently, the Council of Supply Chain Management Professionals (CSCMP) partnered up with BluJay Solutions and Adelante SCM to research supply chain priorities and investments to answer the question: “is customer experience is growing in its importance in differentiating brands?”  You can read the full report here. This study ostensibly adds to their 2018 study that…

3 Steps to Manage Uncertainty

Even though logistics is one of the world’s largest industries, it is arguably one of the most ever-changing and unstable fields to have a career in. From economy, changes in regulations, technology advancement on management information systems and modes of transportation, labor markets, competitive landscape, to politics, etc. All these attributes are gears that makes up the machine that is—logistics.

Customers Versus Employees: Who Is More Important?

These days it seems like more and more companies are adding “customer obsession” as part of their core values.  A concept that arguably was initially implemented by Amazon. Customer Obsession“Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over…

Tariffs, Simplified.

President Trump recently announced that the United States will be implementing a 10% tariff on $300 billion in Chinese imports effective September 1. Tariffs are used to restrict imports by increasing the price of goods and services purchased from another country, making them less attractive to domestic consumers. (Source: https://bit.ly/2C9sF1b) Ostensibly, these tariffs are focused…