Is Customer Experience Growing in its Importance in Differentiating Brands?

Recently, the Council of Supply Chain Management Professionals (CSCMP) partnered up with BluJay Solutions and Adelante SCM to research supply chain priorities and investments to answer the question: “is customer experience is growing in its importance in differentiating brands?”  You can read the full report here. This study ostensibly adds to their 2018 study that…

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3 Steps to Manage Uncertainty

Even though logistics is one of the world’s largest industries, it is arguably one of the most ever-changing and unstable fields to have a career in. From economy, changes in regulations, technology advancement on management information systems and modes of transportation, labor markets, competitive landscape, to politics, etc. All these attributes are gears that makes up the machine that is—logistics.

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