What’s the Difference Between Customer Experience and Customer Expectations?

We hear it all the time in meetings or in sales pitches. Every business claiming to, “exceed expectations and heighten the customers’ experience”.  But, what does it really mean?  When talking to other businesses regarding how they create an excellent customer experience, most resort to describing typical customer expectations. In logistics, that means delivering to…

Details

Tariffs, Simplified.

President Trump recently announced that the United States will be implementing a 10% tariff on $300 billion in Chinese imports effective September 1. Tariffs are used to restrict imports by increasing the price of goods and services purchased from another country, making them less attractive to domestic consumers. (Source: https://bit.ly/2C9sF1b) Ostensibly, these tariffs are focused…

Details